Rick Morrow
Rick is an effective, astute and strategic operations leader and consultant with a history of transformation through quick and insightful problem solving and data driven decision making. In various engagements in a number of industries, Rick has developed and executed strategic initiatives that resulted in:
- Increased divisional revenues from $135M to $320M in student travel business by successfully launching new education products in adjacent geographies and customer segments,
- Drove J. D. Powers survey results from 790 to 812, increasing customer retention by 30% and driving annual increase in enterprise value of over 10%, through improved customer experience initiatives in a managed service business,
- Built a global operations platform with $150M combined purchasing power, driving increased operating leverage and EBITDA margins, as a result of integrating five strategic acquisitions and seven distinct Lines-of-Business into one aligned organization,
- Captured an immediate 20% increase in EBITDA and positioned a for-profit education organization for profitable expansion,
- Increased wireless carrier ARPU by over 20% per month and achieved a 45% cash flow margin by successfully crafting a “local” telecom strategy to leverage industry consolidation.
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email: rbm.virginia@gmail.com